Outstanding Customer service from Oppo

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Don
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Outstanding Customer service from Oppo

Post by Don » Mon Jan 01, 2018 1:50 pm

Just a quick shout out to Oppo for outstanding customer service. About 5 1/2 to 6 years ago, (believe 2012) I purchased an Oppo 83 BluRay Player after talking with the Wrabbit (RIP our friend) regarding his recommendation. Bought an additional 1 year warranty from Oppo at the time of purchase. During the second year of warranty, once in a great while, the BluRay would fail to eject on the first try. Notified Oppo by e-mail and they mentioned to send in for repair. Well, the issue was not frequent enough to send in. Therefore, did not do anything at the time. Fast forward, approx. 4 years later. Tray ejection now an issue much more frequently.

Contacted Oppo last month and sent a copy of my original email making them aware of problem years ago. Even though they were under no obligation to repair at no charge, they said send it in and they would repair it for free, update the software, plus pick up the return shipping. Oppo now back into HTR working as it should.

A very positive experience. =D>
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frenchguy
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Re: Outstanding Customer service from Oppo

Post by frenchguy » Mon Jan 01, 2018 2:04 pm

that great Don, not too many companys stand behind their products for that long!! =D> Happy it all worked out well for you!! 8)
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trav0810
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Re: Outstanding Customer service from Oppo

Post by trav0810 » Mon Jan 01, 2018 3:33 pm

frenchguy wrote:that great Don, not too many companys stand behind their products for that long!! =D> Happy it all worked out well for you!! 8)

It was stories similar to this that weighed in on my decision to purchase an Oppo. I held out for a long time, but last month, purchased an Oppo 95. I'm glad I did. It's a great unit. And hopefully I'll never have a reason to send it back to the factory, but it's good to know the kind of people I'll be dealing with if I do.

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jjptkd
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Re: Outstanding Customer service from Oppo

Post by jjptkd » Mon Jan 01, 2018 10:35 pm

Glad to hear! I bought my first Oppo a couple months back, great little unit!
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